Technical Author

25000.00 - 30000.00 GBP Annual + GBP25000 - GBP30000/annum
27 Jul 2017
18 Aug 2017
Contract Type
Technical Author

This role will be based with a prestigious OEM in the West Midlands, on a permanent basis. You will join a team who delivers technical publications, including user guides, owner manuals, service and repair methods, workshop manuals, illustrated parts catalogues and dealer documentation.
We are looking for someone who has had previous technical authoring experience in the following areas to join the team and become involved in developing, writing and delivering technical documentation:
• Aerospace industry
• Automotive
• Rail / Rolling Stock
• Or experience in a similar electro-mechanical Technical Author role

Expectations of this role

We write Dealer letters, warranty documents, and so on, using Plain English and we use Simplified Technical English (STE) for all procedural and descriptive documents. We are looking for a candidate that has a keen eye for detail and excellent communication skills. You must interpret complex topics and deliver them in an easily understood and unambiguous way. To multitask and balance priorities is desirable as these can change frequently. You need to write in an appropriate style depending on the intended audience for example: Dealers, customers or staff.

Essential Skills:

• Proficient in Microsoft Word (using document templates and styles)
• Use Microsoft Excel
• An eye for detail and accuracy in both writing and document formatting and layout
• Write in a 'tone' for the target audience
• Good communication skills with all business levels from Directors to technical subject specialists in all business areas, in a global company
• Produce documents using a combination of methods from various data sources
• Strong personal skills, able to work individually and/or within a team
• Engineering knowledge, able to read and understand technical drawings, engineering processes and liaise with engineering personnel
• A good understanding of how to behave in a customer-facing environment
• Must have the ability to work as an individual and/or as part of a team
• If you have already had training in S1000D, Simplified Technical English, Adobe Illustrator, XMetaL or other relevant tools, it would be highly beneficial

Desired but not essential:

Simplified Technical English (ASD-STE100)
Plain English
Using Adobe Acrobat Pro
Using 3D Modelling software
Knowledge of HTML and web editing
Graphics knowledge using Photoshop and Illustrator
Knowledge of commercial print processes and dealing with with printing companies Knowledge of translation processes using external agencies and working with translated documents


Service Communications: All Dealer facing documents including Service Bulletin, Service Actions, Policy Letters, etc.
Warranty Documentation: Maintenance of manufacturer and aftermarket Warranty documentation.
Workshop Manual Procedures: Authoring procedures and using CAD modelled graphics to develop timed Workshop Manual procedures
Other Documentation: All other 'ad-hoc' publications as necessary. For example: Kit installation instructions, equipment operating instructions, diagnostic procedures, form design, etc