Service Desk Manager

03 Aug 2017
31 Aug 2017
Contract Type
Full Time

With your IT service management experience - either in 2nd or 3rd line support or running a small first-line team - you know that keeping IT running smoothly is always critical to an organisation. But, here at Acorns, you really will be making a vital contribution. Acorns is a regional charity offering respite and end-of-life care to vulnerable children and support to their families. Managing our day-to-day IT service delivery means giving our expert nursing and care teams the tools they need to do a complex job, keeping the tills in our charity shop network online and enabling our fundraisers to keep generating revenue. Ultimately, you're helping the children and families who rely on us for care, support and treatment - plus a little fun and laughter - whether in one of our hospices or in their own homes. Working here is as inspiring as it is challenging. Alongside unrivalled job satisfaction, you can look forward to strong professional development and support, including corporate membership to SOCITM. The job and what's required Calling on extensive service desk experience and possessing relevant technical qualifications, you'll be responsible for the day-to-day delivery of IT services across a large multi-site organisation - both employing your own accomplished troubleshooting skills and by managing a small team. It's a client-facing role; you'll be the main point of escalation ensuring that all requests are given the attention they need, including liaising with external suppliers. This demands initiative, proven time management and planning skills plus the ability to communicate clearly with customers and colleagues alike: you're someone who can win people's trust and inspire confidence. We're open minded about your background - it could be a step up from a 2nd/3rd line role. Crucially, you need experience of managing people delivering a service and of supporting a wide-range of different hardware/software, including mobile devices, servers and networks. It's likely that your CV also includes the following: • Experience in an ITIL environment; able to apply ITIL principles or processes. • Able to support and manage a mixed physical / virtual environment including cloud technologies. • Technical knowledge of current technologies in the Microsoft product stack (Office 2010+, Server 2008R2+, etc.) • Excellent technical skills; knowledge of VLANs, MPLS, WIFI, firewalls etc • System administration experience in relation to identity management and authentication e.g. Active Directory, LDAP etc. • Knowledge of administering and reporting on SQL databases. Find out more Help us deliver a truly vital service. To find out more and apply online, please visit our website by clicking the APPLY button. Applicants must be eligible to work in the UK. Closing date for applications: 5pm Friday 25 August 2017 Interviews to be held: w/c 4 September 2017