IT Business Systems Manager (CRM Lead)
Otis Elevator Company is the world`s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Otis is a part of UTC Building & Industrial Systems, the world`s largest provider of building technologies. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million lifts and escalators worldwide. We are currently looking to recruit a talented and forward thinking individual to take up the key role of IT Business Systems Manager, based out of our Leicester site. You will play a vital role, acting as CRM Lead and holding overall responsibility for all Sales & Field Service applications with our UK&I business. The successful candidate will lead and promote technological advances to drive continuous improvement in key business processes. You will manage the day-to-day operation of Sales & Field Service applications, working closely with third party suppliers, outsourcers and offshore support to ensure all project deployments are within budget and timescale. Another key focus will be to upgrade solutions as we implement JDE in to the UK&I business. You will be joining an established team, part way through a new application deployment, so building and establishing relationships will be an important aspect of the role. Applicants will possess experience implementing Microsoft Dynamics CRM 2015 within both a sales and service environment. (Microsoft Dynamics 365 desirable). You will have a strong background of integrating with ERP financials and ideally within deployments into the Azure Cloud and Microsoft Online Environment. It is also essential you have a good working knowledge of the Scribe Integration toolset. With excellent communication and influencing skills you will be able to challenge, lead and drive change throughout the organisation. Call/ Contact Centre experience would be beneficial. We welcome applications from talented IT Systems Managers, CRM Leads, IT Managers, IT Business Partners, and IT Project Managers, who wish to develop a career within Otis/ UTC and who live within a reasonable commute of our Leicester site. We are committed to the continuing development of every employee; therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider UTC global group. Otis is an Equal Opportunity Employer. Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful.