Membership Consultant

Recruiter
Brook Street
Location
Leicester, Leicestershire, England
Salary
£20000 - £21000 per annum + excellent benefits and career progression.
Posted
13 Sep 2017
Expires
11 Oct 2017
Ref
RW1/MC
Contact
Leicester Branch
Contract Type
Permanent
Hours
Full Time

Membership Consultant

Based in LE18 £20,000 - £21,000, Monday - Friday 9am - 5pm 35 hours per week + excellent benefits after successful period and fantastic career opportunities.

Working for a very prestigious and market leading company you will be part of an established fast paced team. My client offers a very modern working environment with fantastic work ethos.

You will be working in an established and fast paced team so will need to be a hardworking, team player, dedicated, reliable and organised.

Core responsibilities:

  • To provide an excellent customer focused service to our members
  • To be a 'first line' telephone contact for incoming membership enquiries, from both members and non-members
  • To respond to email enquiries from both members and non-members.
  • To process subscription payments and resolve queries by contacting members using the appropriate media (telephone, email, letter) to ensure payments and/or refunds are properly processed.
  • To attend exhibitions or other external events as business need dictates
  • To process subscription payments and resolve queries by contacting members using the appropriate media (telephone, email, letter) to ensure payments and/or refunds are properly processed.

The ideal candidate:

  • A confident and professional telephone manner
  • Experience of dealing with customer queries by telephone and e-mail
  • Flexible approach to duties and respond to the changing needs and workloads common in a busy environment whilst maintaining their ability to work to deadlines.
  • Experience of multi-tasking within a high-volume office environment
  • IT literate with a good knowledge of Microsoft Office Word and Excel
  • Good standard of education

Start date for the role will be Monday 2nd October although my client is happy to wait for a notice period for the right candidate

If you meet the above requirements and would like to find out more about this fantastic opportunity please call Ruby at Brook Street on 0116 2516171

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